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ARGO Enhances Dollar Bank’s Customer Experience with its Retail Banking Solutions

 

Richardson, Texas, Jan. 2021 — ARGO, the leading provider of high-value technology and analytical-sciences software for the financial services and healthcare industries, announced that through their suite of retail banking technology, customers of Pittsburgh-based Dollar Bank will have a secure, seamless customer experience across all delivery channels.

Dollar Bank is further enhancing its customer service capabilities through the implementation of:

  • ARGO Connects which enables staff to deliver consistent customer interactions and relationship management, and leverages data analytics to generate personalized offers and specific needs-based recommendations for each customer; and
  • Paperless Processing to eliminate manual document printing and handling, significantly streamlining the documentation process through a fully digital method.

These additional solutions follow a successful implementation of ARGO’s Teller Payments Fraud solution, which streamlines the secure exchange and posting of items through capture at the teller counter and real-time fraud detection.

 

“The focus of the Dollar Bank and ARGO teams to deliver this crucial capability for our bankers during this unprecedented time speaks to each organization’s commitment to delivering value for the front line bankers to ensure our customers’ success” said Berry Grant, SVP Retail Banking, Dollar Bank.

 

“Dollar Bank has established itself through a commitment to excellent customer service, and it is that dedication and commitment to quality that aligns with the capabilities of our suite of solutions,” said Todd Robertson, Senior Vice President, ARGO.  “With the addition of expanded Connects functionality such as Paperless Processing, Dollar Bank is well positioned to provide its customers with a consistent, convenient, personalized experience, whether within the branch or through the bank’s digital environments.”

About Dollar Bank

Dollar Bank has assets of more than $9.9 billion. Today, Dollar Bank operates 80 locations throughout Pennsylvania, Ohio and Virginia and has over 1,400 employees. For more than 165 years, Dollar Bank has grown to become a large, full service, community bank committed to providing the highest quality of banking services to individuals and businesses.  Dollar Bank (dollar.bank) is headquartered in Pittsburgh, Pennsylvania.

About ARGO
Founded in 1980, ARGO develops, installs and supports high-value technology and analytical-sciences software for the financial services and healthcare industries.  ARGO currently works with nearly 300 banking customers in all financial services sectors including six of the top 10 banks, and non-bank financial services lenders as well as provides solutions for a leading-edge health care information exchange and major health care providers.  For more information visit www.argodata.com or follow the company on LinkedIn and Twitter.

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