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AUTHOR NAME

Todd Robertson

3 POSTS

Four-Pronged Customer Acquisition Strategy for Today’s Omni-Channel Environment

Customer acquisition, retention, and relationship expansion activity throughout the customer journey has dramatically changed...

Designing for the Customer Journey

Every generational market segment has altered their engagement with their primary financial institution.  This...

Small Business and Commercial Lending As A Growth Driver and Area to Proactively Manage Risk

Due to their size and complexity, small business and commercial loans are more time-consuming...