Post-COVID, bankers are focused toward providing a frictionless and personalized customer experience. While this focus is crucial to deepening customer trust and loyalty, bankers also…
Posts published in “Customer Communication Management (CCM)”
The past 18 months has drastically changed the financial journeys of millions of consumers, and banks and credit unions have been busy implementing changes to…
COVID-19 changed the face of the modern workforce in a matter of weeks. While banks might not have yet faced the brunt of the economic…
Goal-Based Savings: More Important Than Ever Most of the retail banks I work with know that helping their customers meet their financial goals is a…
As many community bank executives know, communication is a crucial aspect of building long-standing relationships with customers. Regional banks need to use each channel and…
Customer Communication Management; Meeting Today’s Challenges, Planning for the Future For many banks, customer communications can become an afterthought. If account statements and e-statements,…