COVID-19 changed the face of the modern workforce in a matter of weeks. While banks might not have yet faced the brunt of the economic…
Posts published in “Customer Communication Management (CCM)”
Goal-Based Savings: More Important Than Ever Most of the retail banks I work with know that helping their customers meet their financial goals is a…
As many community bank executives know, communication is a crucial aspect of building long-standing relationships with customers. Regional banks need to use each channel and…
Customer Communication Management; Meeting Today’s Challenges, Planning for the Future For many banks, customer communications can become an afterthought. If account statements and e-statements,…