spot_img

CATEGORY

Customer Communication Management (CCM)

    Building an Outstanding Customer Experience with Required Communications

    Post-COVID, bankers are focused toward providing a frictionless and personalized customer experience. While this focus is crucial to deepening customer trust and loyalty, bankers...

    Building an Outstanding Customer Experience with Required Communications

    Post-COVID, bankers are focused toward providing a frictionless and personalized customer experience. While this focus is crucial to deepening customer trust and loyalty, bankers...

    The Future of Financial Services: How Low-Code, Embedded Fintech is Accelerating Digital Transformation for Financial Institutions

    The past 18 months has drastically changed the financial journeys of millions of consumers, and banks and credit unions have been busy implementing changes...

    Engaging Employees and Customers in a Remote Working Environment

    COVID-19 changed the face of the modern workforce in a matter of weeks. While banks might not have yet faced the brunt of the...

    Intelligent, Personalized Goal-Based Savings: Help Your Customers Build Financial Resilience In Turbulent Times

    Goal-Based Savings: More Important Than Ever Most of the retail banks I work with know that helping their customers meet their financial goals is a...

    Creating Genuine Relationships with Customers

    As many community bank executives know, communication is a crucial aspect of building long-standing relationships with customers. Regional banks need to use each channel...

    Customer Communication Management; Meeting Today’s Challenges, Planning for the Future

    Customer Communication Management; Meeting Today’s Challenges, Planning for the Future   For many banks, customer communications can become an afterthought. If account statements and e-statements, email...