Customer Retention

Uncover Financial Anxiety to Increase Deposits, Loans and Loyalty!

Barbara Sanfilippo -

It’s no secret the pandemic has dramatically increased emotional and especially financial stress for many Americans. Prior to the coronavirus, many consumers had few...

Customer Retention

How to Meet Customer Needs and Increase Loyalty with Engaging Content

Lanny Byers -

With the wants and needs of account holders changing regularly, financial institutions (FIs) need to consider ways to differentiate their services to cultivate customer...

Customer Retention

How community banks can serve as the link between customers and their communities this holiday season

Jonathan Silver -

In the wake of ongoing economic turmoil caused by the COVID-19 pandemic, community banks across the U.S. are approaching an existential crisis. Beyond American job...

Customer Retention

DeepTarget Creates An Immersive, Social Media-Influenced Experience to Financial Institutions

BBN News Desk -

MADISON, AL., Aug. 3, 2020 – DeepTarget Inc., a solution provider that utilizes data mining and machine learning to deliver targeted communications across digital...

Customer Retention

Banks That Treat Customers Like Friends Now Set to Reap Benefits Long Term

Amy Heymans -

There’s so much suffering going on right now. The COVID-19 pandemic has ravaged this world in more ways than one. People have lost loved...

Customer Communication Management (CCM)

Intelligent, Personalized Goal-Based Savings: Help Your Customers Build Financial Resilience In Turbulent Times

Glenn Grossman -

Goal-Based Savings: More Important Than Ever Most of the retail banks I work with know that helping their customers meet their financial goals is a...

Customer Retention

Financial Services 2020: Speed & Convenience Win

Tom Johnson -

Face it: Your most profitable customers are empowered, impatient, and demand instant gratification (at least from their bank)Customers are feeling empowered in a way...

Customer Retention

Keeping Up With The Times: the Importance of Modernizing Customer Service in a Digital-First World

Doug Brown -

Technology advances have significantly impacted consumers’ expectations for every service provider they interact with, including their financial institutions. Uber and Lyft can immediately populate...

Balance Sheet

CUSO Financial Services Receives BISA Technology Innovation Award for Business Texting Capabilities

Mary Dayton -

CUSO Financial Services, L.P. (CFS) and Sorrento Pacific Financial LLC (SPF), full-service broker-dealers and subsidiaries of Atria Wealth Solutions (Atria), announced today it has...

Customer Retention

What Don’t You Know About Your Customer?

Barbara Sanfilippo -

I’m Your Customer and You Don’t Know Me In our work with banks, we still hear some employees asking the wrong question: “What product or...

Customer Retention

The Future of Financial Services: How Low-Code, Embedded Fintech is Accelerating Digital Transformation for Financial Institutions

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