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Posts published in “Customer Service”

Financial Services 2020: Speed & Convenience Win

Face it: Your most profitable customers are empowered, impatient, and demand instant gratification (at least from their bank)Customers are feeling empowered in a way they…

What Don’t You Know About Your Customer?

I’m Your Customer and You Don’t Know Me In our work with banks, we still hear some employees asking the wrong question: “What product or…

Creating Genuine Relationships with Customers

As many community bank executives know, communication is a crucial aspect of building long-standing relationships with customers. Regional banks need to use each channel and…

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