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Digital Services

    Digitally Transforming Customer Support

    Banking Jennifer Dimenna -
    Nearly all banks today view digital transformation as an important part of their long-term strategy. With a projected 14% increase in custome churn between...
    Digital Services

    Survey Shows Digital Transformation Driving Process Discovery, Task Mining Implementation

    Charles Sword -
    Financial services firms, including both banks and credit unions, are one of the largest users of process discovery and task mining tools to improve...
    Digital Services

    Enhancing Statements to Drive Customer Engagement

    Jimmie Paradee -
    Financial institutions have been moving full speed ahead with the adoption of digital services. On a fundamental level, the digital evolution in the financial...
    Data Security

    The Growing Importance of Secure Remote Document Signing

    Stephen Davidson -
    As a result of shutdowns throughout the country and the rest of the world, remote work surged in 2020. And while many companies have...
    Customer Communication Management (CCM)

    The Future of Financial Services: How Low-Code, Embedded Fintech is Accelerating Digital Transformation for Financial Institutions

    Steven McKean -
    The past 18 months has drastically changed the financial journeys of millions of consumers, and banks and credit unions have been busy implementing changes...
    Digital Banking

    Transparency in the Digital Marketplace: What Every Banker Needs to Know

    Ananya Bhattacharya -
    “Transparency.” It’s a goal, a claim, and a buzzword. It's also an often-heard pledge by businesses offering everything from sportswear to auto parts to...
    Digital Banking

    New Platform Transforms Digital Workplace for Banks

    JUHA KOIVULA -
    Updating an intranet is typically a large enough challenge for most organizations. But for a major financial institution badly in need of a digital...
    Digital Banking

    Future-Proofing Banks for the Digital Age

    Michael Cabra -
    Like companies in many other industry sectors, banking institutions are forging ahead with ambitious digital transformation strategies that will improve their business agility. Clearly,...
    Digital Banking

    There’s More Than Just the Core: Expanding Digital Capabilities to Meet Customer Demands

    Arcady Lapiro -
    When it comes to digital banking solutions, one size does not fit all. While most banks offer the basics – account balances, remote deposits...
    Digital Collection

    15 Rules For Increased E-mail Productivity

    Shondell Varciana -
    E-mail is an incredibly popular way of communicating with other people, probably because it’s so fast and simple. For community bankers, e-mail represents a...
    Data Collection

    Four Steps to Creating a Data-Centered Culture (But Don’t Forget Step Zero)

    Adwait Joshi -
    Running a financial institution in today’s market can feel like a never-ending game of catch up. As soon as a bank adapts to one...
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