Reflecting on the changes that have occurred over the last few years in the banking industry, it’s no surprise that customer communication preferences have completely…
Posts published in “Member Service”
Account holders have unique stories and varying financial needs, which makes delivering meaningful engagements increasingly difficult from afar. Although the line in the sand has…
With the wants and needs of account holders changing regularly, financial institutions (FIs) need to consider ways to differentiate their services to cultivate customer loyalty…
(Des Moines, Iowa – October 1, 2020) – In recognition of Breast Cancer Awareness Month, Bank Iowa is partnering with Can Do Cancer, an Iowa-based…
Loans are a basic part of life – they help consumers pay for cars, vacations and home renovations, among other big purchases – but they’re…
“The contact center is critical now because of the high emotional state people are in. It’s such a high stress time. People’s health and wealth…
Banks are no strangers to a good ole fashioned crisis. In fact, every year, it seems like something catastrophic happens – from the Capital One…