Mobile Phone Apps

    HT Mobile Apps: Helping Community Banks Capture Consumers’ Attention

    After a decade in banking and customer service, Kathleen Craig began researching ways for community banks to better engage with their accountholders. Craig’s passion...

    Enhancing the Customer Service Experience for Mobile Banking Apps

    The Federal Reserve Board’s Survey of Household Economics and Decisionmaking (SHED) from 2017 revealed that about half of U.S. adults with bank accounts had...