Can You Meet Your Customers? Identity Fraud Prevention and Digital Banking Demands?

• Oct 25, 2020
• By Booshan Rengachari

COVID-19 has turned online banking into an essential service, but you don?t need to just take my word for it.  PwC recently concluded that around 25 percent of customers are more likely to use a bank?s website or mobile app because of the pandemic, and nearly as many are less likely to visit a branch for the same reason. However, while this situation may have pushed more customers online, they aren?t necessarily happier there. A recent