Four Trends Shaping Financial Services Strategy in 2021
Ask any financial services leader at the end of 2019 about the upcoming year and no one would have predicted a worldwide pandemic that would shutter businesses, introduce social distancing and push consumers to embrace digital banking overnight.
However, these experiences are shaping the perceptions and priorities for financial services leaders heading into 2021. According to the 2021 BAI Banking Outlook research, financial services leaders have identified improving the customer digital experience as both the top business challenge and the top investment priority in the coming year. Investment in technology integration and platforms will be vital...
Want to keep reading? This content is for subscribers only.
Login
Subscribe
